Typical jobs across Denton County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: After two nights of hard freeze, a family in a two-storey Flower Mound house sees a brown bloom spreading across the upstairs hall ceiling as the temperature rises. A supply line in the attic cracked under the ice and began to run as it thawed, soaking insulation, the ceiling drywall and the carpet below.
What we do: With the main already closed, the crew extracts the standing water, scans the ceiling and walls with a thermal camera and confirms the wet areas with moisture meters. It pulls the soaked carpet pad, cuts out the sagging ceiling section, removes wet insulation and sets air movers and LGR dehumidifiers, while a plumber replaces the split line on a separate visit.
What to expect: Readings reach the dry goal after several days of checks, the photographs and moisture log go to the homeowner, and ceiling repair is quoted once the framing tests dry.

3–4 hours typical visit

Typical job

What homeowners notice: A homeowner in a 1990s-era Highland Village subdivision notices a brown ring growing over a bedroom closet. The water heater on its attic platform has been seeping from the tank seam into a cracked drain pan, and the insulation around it is saturated.
What we do: The crew confirms the heater's cold-water valve is closed, then checks the ceiling and walls with a thermal camera and moisture meters. It removes the wet attic insulation and the sagging drywall, extracts water from the closet carpet and sets air movers and a dehumidifier. A licensed plumber replaces the heater and pan on a separate visit.
What to expect: The framing dries to the reference reading over several days, the homeowner has the readings and photographs, and drywall, insulation and paint are quoted after the attic and ceiling test dry.

3–4 hours typical visit

Typical job

What homeowners notice: Weeks after a spring hailstorm, an ordinary evening rain brings a drip through a hallway ceiling in a Corinth house. The shingles were bruised in the storm, and water has traveled along a rafter before showing up as a stain well away from the damaged spot.
What we do: The crew traces the water with moisture meters and a thermal camera, removes the wet drywall section and insulation and sets air movers to dry the ceiling cavity. If the opening is active, the crew can tarp it, but a roofer inspects and repairs or replaces the roof on a separate visit.
What to expect: The ceiling cavity reads dry after a few days, the readings and photographs are handed to the homeowner for the insurer, and drywall and paint are quoted once the roof is repaired.

2–3 hours typical visit

Typical job

What homeowners notice: A homeowner returns to a newer two-storey Little Elm house and finds the kitchen floor wet and wood-look vinyl planks lifting at the seams. The braided supply line behind the refrigerator split, and the water ran across the slab into the dining room.
What we do: With the line valve closed, the crew extracts the water, lifts the refrigerator and checks the cabinet toe-kicks and wall bases with moisture meters. It removes the lifted planks and underlayment, then runs air movers and a dehumidifier over the slab. A plumber replaces the supply line on a separate visit.
What to expect: The slab and cabinet bases reach the dry goal after several days of readings, and new flooring is quoted once the slab tests dry.

2–3 hours typical visit

Typical job

What homeowners notice: After days of heavy rain, runoff from a creek channel behind a low lot near the lake spills over the yard and under the garage door of a Hickory Creek house. Water reaches the garage and the edge of the adjoining den, carrying silt with it.
What we do: Because the water came from outside, the crew treats it as Category 3 from the start. It extracts the water, removes the carpet and pad at the den edge, cuts the wet drywall above the baseboard and cleans and disinfects the affected surfaces before setting air movers and LGR dehumidifiers.
What to expect: The den dries over several days of readings, and the homeowner is told that surface water is generally a flood loss, so a standard policy may not respond and flood coverage is a separate question for the insurer.

4–6 hours typical visit

Typical job

What homeowners notice: In an older Carrollton house, a tub and floor drain begin gurgling and then push wastewater onto the bathroom floor and into the adjoining hallway carpet. Roots in the aging clay sewer lateral have blocked the line.
What we do: The crew, in protective gear, closes off the affected rooms, extracts the wastewater and removes the carpet, pad and wet baseboard, since porous materials touched by sewage are not kept. It cleans and disinfects the surfaces, then sets air movers and dehumidifiers. A plumber clears or replaces the lateral on a separate visit.
What to expect: The rooms test dry after several days, the homeowner gets the readings and a list of removed materials, and rebuilding is quoted after drying. Sewer backup is often excluded unless the policy has an endorsement.

4–6 hours typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.