How Lewisville Water Damage Restoration handles a water call, from the first ring to a dry house
Lewisville Water Damage Restoration is a 24/7 water damage line for Lewisville and the Lewisville Lake communities of Denton County. Your call is answered, a local crew is dispatched as fast as one is available, and that crew extracts, measures and dries. The emergency-stage price is set out and approved first, with repairs priced once everything is dry.
- Phones answered 24/7, freeze nights included
- Attic water heaters, burst pipes, lake and creek water
- Emergency-stage price approved before work starts
- Daily moisture logs and photographs, yours to keep
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
How Lewisville Water Damage Restoration works
Lewisville grew up beside a lake that did not exist until the middle of the last century. The Corps of Engineers built the Garza-Little Elm Dam between 1948 and 1954, and the reservoir behind it now ties together Lewisville, Highland Village, The Colony, Little Elm and the four Lake Cities. The 2020 census counted 111,822 people in Lewisville, in Denton County with a small part reaching into Dallas County.
Water calls here have a recognizable shape. A supply line in an attic or exterior wall gives way on a freeze night and shows itself only on the thaw. A water heater on an attic platform weeps for weeks before a ceiling stains. Hail bruises a roof in March and the leak waits for an ordinary storm in May, while the creek channels and low streets near the lake have their own way of moving water in.
The work follows the same ground rules on every call: stop the water, pull it out, find where it traveled and dry everything to a written goal. You hear the emergency-stage price first, you get readings and photographs on each visit, and anything that needs a plumber, roofer or HVAC technician is sent to one.
An independent local company does the work
Lewisville Water Damage Restoration is the number you call, and it is not the crew that arrives. When your call comes in, the details go to the nearest independent, licensed local partner that has a crew free. That company sends its own technicians with its own trucks, extractors and drying equipment, and it is a separate business from this website.
We know of no Texas license specific to extracting water or drying a building, so none is claimed for that first stage. Plumbing repair is done by a licensed plumber. The rebuild afterward, such as drywall, flooring and framing, falls under whatever Texas licenses and city rules the trade requires. Mold is different, because Texas licenses assessors and remediators separately under Occupations Code Chapter 1958, and one license holder may not do both on a project.
You can ask for the partner's license number at any time by phone, or when the partner calls to arrange the visit. The number is not printed on this site, out of respect for the privacy of a business that is not ours. With the number in hand you can ask the city and the relevant state agency to confirm it.
What we hold ourselves to
Safety before speed
Every call opens with the main shut-off and a warning about wet outlets and sagging ceilings. Equipment can wait the half minute that takes.
The number comes first
The emergency-stage price is said aloud and approved before extraction. A flood cut or pad removal is explained before it happens, not after.
Dry by the meter
Fans and dehumidifiers stay until readings show the wood, drywall and slab-side materials have reached their dry goal, not for a fixed number of days.
Plain about limits
Pipe repair goes to a plumber, roof replacement to a roofer and coverage questions to your insurer. You hear that at the start of the call.
Our promises on every visit
- The phone picked up at every hour, on every day of the year
- Dispatch as fast as a crew is free, with no invented arrival window
- Safety steps given on the first call: main valve, outlets, wet ceilings
- The emergency-stage price set out for your approval before anything starts
- Moisture readings taken on arrival and on every return visit
- Readings, photographs and a list of removed materials handed to the homeowner
- Repairs quoted separately, after the materials are confirmed dry
Where we work in Denton County
Still stuck? We pick up 24/7.
If it's an emergency, call now. For non-urgent help, send the form and we'll call you back.
Frequently asked questions
Who decides what gets torn out?
The readings do, along with you. The crew shows which drywall, pad or baseboard reads wet and whether drying in place can work. Anything that has to go, such as a flood cut two to four feet up a wall, is priced and agreed before it comes out.
Can we stay home while the equipment runs?
Usually. Air movers and dehumidifiers are loud and they warm a room, and they run day and night, but most families stay put. Sewage is the exception, because the affected rooms are closed off until they are cleaned, and the crew will say which ones.
What changes if the house was built before the 1980s?
Older houses, including some 1970s and 1980s tracts in Lewisville, can contain asbestos in joint compound, textured ceilings or old flooring, and homes built before 1978 can have lead paint. Before those materials are cut, check with the EPA and the Texas Department of State Health Services. The crew raises it before any demolition.
Do businesses and landlords call too?
Yes. Offices, shops and apartment buildings call when one unit's leak reaches the next. Commercial water damage is quoted after a walkthrough, and owners get the same readings and photographs a homeowner would.